4 | Promos

Create a promo

Ticketing > Bookings

View Times & Prices > Ticket Info Page

Enter promo code in the Ticket Tag field

Create an offer

Storefront > Promos

Option 1: Standard Promo Code

a. Enter name & description of your offer

b. Choose "If ticket has the promo code"

c. Choose the offer name

d. Apply the discount

e. Select the discount to offer

f. click add offer

Option 2: Offer a discount for buying a bundle of bookings together

a. Enter name & description of your offer

b. Choose "If booking category is"

c. Choose the tag eg "pre season game"

d. Select "and"

e. Choose "if someone has the tag"

f. Choose the tag

g. Apply the discount

h. Select the discount to offer

i. click add offer

Option 3: Auto tag customers based on their purchasing patterns

a. Enter name & description of your offer

b. choose "If a ticket sold with tag"

c. choose the tag eg "child"

d. Select "give the customer the tag"

e. choose the tag

f. click add offer

Manage and edit existing promos

View, search, edit or deactivate your promos

Promos for season tickets

Password tickets: require a pre-set password to be entered.

Perfect to apply a promo to a season ticket.

Restrict complimentary tickets to only be sold by operators who have a password.

Located in advanced ticket settings.

Can be applied to multiple tickets.

The password will be requested during the purchase flow.

Any ticket which has a password will not be visible until the password is entered by the purchaser.

Activate password tickets online.

Admin > settings > click the storefront tab

Select yes on the "Password Tickets Online" Option.

Applying a promo

'Enter Discount Code' > Apply:

Check if the code is working by clicking 'Show Order Summary':

Membership Scheme

Step 1: Create a membership, booking or product

1. Create a "Category" in the bookings page.

2. when setting the category, set the days until expiry for a limited length membership.

3. Create a customer tag for members.

An alternative way to build a membership is via a specific ticket type as part of existing bookings or seasons. Create this using the TICKET TAG.

Find out more here about creating BOOKINGS and PRODUCTS,

Step 2:

a. Create the membership Promo

b. Auto Assign Customer Tag Using Booking or Product

a. Go Retail & Hospitality > Promos

b. Set a name for the rule, description is optional

c. Select "If booking category is"

d. Select the tag you just added

e. Select "then"

f. Select "give the customer the tag"

g. Select the tag that will be automatically assigned.

h. Click "Add Offer"

Step 3: Auto Assign Customer Tag Using Ticket

Automatically add a tag to a customer that buys a specific ticket type.

a. Go to the promos page

b. Set a name for the rule.

c. Select "If a ticket sold with tag"

d. Select the tag you wish to trigger

e. "then" should be automatically selected

f. Select "give the customer the tag"

g. Select the tag to be given to the customer after the purchase

h. Click "Add Offer"

3. You can now create automations and rules based on it.

All are optional and up to you how you want to handle this.

Step 4: Auto Send Welcome Email

Automatically send an email to anyone who buys a membership with a fully custom email template.

1. Create an email template.

Find out more about this HERE
2. Create a campaign using the template.

You can do this HERE
3. Create an automation "workflowte":
a. Go to "Fan Engagement" > "Automation"
b. Click "Add Workflowte"
c. Set a name for the rule.
d. Select "Time after a tag added to contact"
e. Select the tag that you set to auto apply to the member
f. Set the amount of time you want it to send after
g. Set the timeframe after the tag is set
h. Select "Send Email to Contact"
j. Select the email campaign you created in step 2
k. Click "Save Workflowte" and you're done

Auto Apply Discount For User With Tag

Automatically discount bookings for the members.

Combine it with the auto-adding of tags to customers above to create a membership scheme.

a. Go to the promos page

b. Set a name for the rule.

c. Select "If booking category is"

d. Select the tag you created to be automatically added to members

e. Select "and"

f. Select "if someone has the tag"

g. Select the tag that will be given the discount

h. "then" should be selected by default

i. Select "apply the discount"

j. Select the discount you want applied.

k. Click "Add Offer"

You will need to add the booking category for this to trigger, this is covered in our guide HERE

Membership Limits:

Limit the number of tickets a customer with a membership can purchase.

Setting membership limits on an booking level.

The limit set will apply to all ticket types in that booking

Navigate to Ticketing > Booking > Select booking.

In the contact limit section, input the figure. This limit will then be applied to all ticket types in the booking.

Setting membership limits on a per ticket level.

Set memberships on a particular ticket type.

a. On the booking page, navigate to View/Edit Times and Prices.

b. Press the blue cogwheel to the right of ticket.

c. All ticket options will appear.

d. Input the figure

e. Click save at the top of the page.

Multiple offers per ticket

Step 1:

Go to settings and enter the text that you want displayed online for the promo field box:

Step 2:

Ensure that the "Promo Codes Online" toggle is switched to the 'on' position

Step 3:

Access the data import section on the settings page and download the promo codes template:

Enter the Promo code's in the field ''Eligible code name'' and the promo code limit in the field '' Eligible code limit''

It's important to note that if you decide to rename the file, please exercise caution not to alter the file type. Removing the ".csv" extension may result in the promo code malfunctioning. When saving, ensure that the file is saved as a CSV (Comma delimited) (*.csv) file.

Step 4:

Go to the promo codes page and upload your spreadsheet:

Step 5:

Create a booking to which you want to apply the promo codes. Open the ticket settings cogwheel within the booking, locate the "Promo Setting" option, and change it to "List." Click on "Promo List" and choose the promo spreadsheet you saved:

Step 6:

Now you are ready to create your promo. Navigate to the promos section and start creating your new promo

You have to select ''if item in the list''

Then:

Click on ''select list'':

Now select the list that you want to use associated with your booking and apply the discount then save.