4 | Upsell Products

4 | Upsell Products

Upselling is essentially the sales technique where sellers influence customers to purchase more expensive items or upgrades or add-ons, in hopes of making a more profitable sale. It usually requires marketing more profitable services by exposing the customer base to more options that they may not have considered yet.

Cross-selling, on the other hand, is when sellers sell an additional service or product to an existing customer. The objective of this practice is to either increase the income from the client or to protect the relationship. With this in mind, it’s important to ensure that the additional product or service that you’re selling is supposed to improve the client somehow.

Setting up on a Product

Navigate to Retail & Hospitality > Products > Your Product
1. Go to the Product Info page
2. Click on the "Choose Events/Products To Upsell" dropdown

3. Multi-select events and products to offer

4. Click "Confirm" and then "Save" in the top right corner

How Upsells Display


Back Office