Promoter role

Implementing a promoter user role to restrict access to specific events or products upon login:

Navigate to Admin >preferences>settings>user and roles

Create a name for the new role, which could be the promoter's name. Then, choose the specific access permissions: opt for "Promoters Reports" if you want them

to view reports only for their event, and select the "Storefront" option if you want them to access the storefront of the chosen event.

Additional functionalities include deciding whether the promoter should be able to process refunds, and if they should have access to price override and ticket password.

Once the selections are made, click the "Add" button to save the new role.

Add your promoter to the event/product:

Storefront>E-Commerce

Select either products/bookings

Choose your promoter from the dropdown list to grant them exclusive access to the designated event/product upon logging into Flowte.

User Account

Your user account is how you access the system and allows you to customise some settings: 

Settings

Navigate to Admin > Profile

You can change the following settings: 

1. First Name
   
2. Last Name
   
3. Email
   
4. Password
   
5. Default Venue (if you have more than one venue in your organisation)
   
6. Timezone
   
7. Your user image (click on the image to upload the new photo)
   

Reset Password

In a situation where you are unable to log in due to forgetting your password you can regain access by doing the following: 

1. Go to the login screen (https://flowte.me/login/) 

2. Click on "Lost Password" 

3. Fill in the email address you use to log in 

4. If it is an @ flowte.com  email address, contact support to validate the reset.  If it is an email address you have access to, you will receive an email soon after you submit the request. 

5. Once you get the email, click on the link to reset your password.  You will now have the ability to set a new password and log in

Data Import

Navigate to Admin > Settings > Data Import

Here you can import contact, barcode & transaction databases with ease. 
N.B. Please adhere to the 4mb max file size! Divide up larger files & import them in 4mb sized segments if neccessary. 

Account Settings

• Location Name - This is your organisations name.
  
• Country - The country you are located.
  
• Timezone - Your timezone, set this carefully as it can affect your Booking times (DST etc)
  

Images

Fan Engagement > Website

• Upload Logo - Upload your organisations logo here. Recommended format is .jpg or .png. Use .png if you require transparency.
  
• Background Image - This is the background image used in Flowte. It is recommended that the image is landscape in profile and at least the same resolution of the screen you will be using.
  

Toggle the settings right to activate and left to de-activate

• First Name
  
• Last Name
  
• Phone Number
  
• Company
  

• First Name
  
• Last Name
  
• Phone Number
  

Enhanced Privacy Questions

Navigate to Admin > Settings > Enhanced Privacy Questions.

These questions are customizable to whatever your requirements may be. As the example above shows, it can range anywhere from marketing preferences to covid protocol compliance.

At the top of the Settings page you will find the corresponding buttons needed to set your questions to Yes (Required) or No (Optional). Each question can be individually set to allow for whichever configuration suits you best.

Below is an example of the questions displayed to customers during the booking process, these questions can be agreed to by clicking the blue tick on the left. The customer's response will then be saved to their contact record.

.

These opt-in are highly customizable, allowing for unique configuration based on each venues individual requirements.

 

For example, a customer could choose to receive marketing from only one of your multiple venues if desired. They may also prefer to receive marketing only by email & not by post. These are but a few examples of the many preferences which can be defined using the Enhanced Privacy Questions. You will be able to set up to three types of questions per venue for your customers.

Meta tags and Meta descriptions

With this enhancement, you now have the ability to include Metadata Keywords and a Metadata description tailored to any organization's unique identity.

Admin>settings

Once configured, when the link is shared on social media and other platforms, clients will now have the pleasure of retaining their brand identity, with the organization's logo prominently displayed alongside the customized description and keywords.

• Header Height - This is the header bar at the top of your online storefront. Choose the height, measured in pixels, that suits your needs.
  
• Header Colour - The colour of the header bar in your online storefront. You can change this using the included colour selector or input your own hex colour value.
  
• Font Type - Choose the font you would like to use here.
  
• Cart Button Size - Choose the size you would like the cart button to be online. Default = Large. Useful if you have made a narrow header and want the cart button to look in proportion.
  
• Font Colour - The colour of the font used in the headings in the storefront.
  
• Background Colour - Background colour for the storefront.
  
• Item Button Colour - This is the colour of the buttons used to select your Products, Bookings, Services, etc.
  
• Item Button Secondary Colour - This is the 'on hover' colour of the buttons. I.E. When you move your mouse over a button it will changer from 'Item Button Colour' to 'Item Button Secondary Colour'
  
• Cart Button Colour - The colour of the Cart Button.
  
• Cart Button Secondary Colour - This is the 'on hover' colour for the Cart button.
  
• Logo Redirect URL - If a user was to click your organisations logo at the top left of the Online Storefront they would be taken to the web address you put in here.
  
• Show Background Image Online - Yes = Use the background image you set above for Flowte as the background image for your online storefront.
  

Top 5 User Errors

If you are  experiencing performance issues, there are a number of common local issues which should always be checked and ruled out before contacting support as follows:

1. Is you internet connection stable, working and no n congested.

2. Have all your Computers been removed from the local network and local firewall

3. Are your computers running Google Chrome to access Flowte

4. Have you cleared the cache of the browser 5. Allow Pop Ups:

5. Have you allowed pop ups? To do this in Google Chrome Chrome Click >Settings> advanced settings >in the "Privacy" section> Content settings> In the "Pop-ups" section, select "Allow all sites to show pop-ups."

6. You cannot access Flowte back office and Flowte online sales via different tabs in the same browser. This will cause caching issues. To remedy this please clear your browser cache

Flowte Cache Clearing Configuration

In order to troubleshoot and resolve common local issues, a full cache clean is an essential step before contacting support. To ensure a full and effective cache clean, we recommend using the following tool:

https://chrome.google.com/webstore/detail/auto-clear-browsing-data/bfgoiiandhlddbcenmpijfpacgkdeenp?hl=en.

Below are instructions on how to clear cache using the Auto Clear Browsing Data Tool and also manually: 

Clearing Cache Using Auto Clear Browsing Data tool:

1. Follow the link above to the Google Chrome extension and click 'Add To Chrome' to install. Once installed, it will appear in the top right corner of your Google Chrome browser, under the Extensions icon. 

2. Click on add task button

3. Enter task identifier.

4. Select time interval between removal of data - we suggest a twice per day interval. 

5. Select data type set to be removed; Websites' appcaches, the browser's cache, and cache storage.

6. Click on add button.

7. Click on apply changes and reload button to start executing the task. 

8. See the booking log to verify if the task is properly executing.