Events

Navigate to: Menu > Calendar & Scheduling > Events

On this page

•       Add Event

•       Copy Event

•       Edit Event

•       Edit Event Capacity

•       Pre-Sale Section Releases

•       Add Extra Charges

•       Edit Prices (Dynamic Pricing)

•       Ticket and Seat Holds

•       Special Ticket Settings

•       Event Notes and Staff Assigned

Before adding an event, make sure you have set up your location. See 3 | Locations.

Add Event

•       Go to Calendar & Scheduling > Events > tap Add Event

•       Pick the event location from the list > tap Continue

•       Tap the dates box > set the event date(s) > tap Continue

•       Modify times as needed > tap Continue

•       Optional: Tap the + symbol to add more timeslots

•       Optional: Duplicate timeslots using the clipboard icon

•       Enter ticket types and prices (e.g. adult, child)

•       Tap Add Ticket if additional tickets are needed

•       Tap the settings cog to view extra ticket settings (see Special Ticket Settings)

•       Set the name and price for all tickets > tap Continue

•       Optional: Set any extra charges (see Add Extra Charges)

•       Tap Create Event

Copy Event

•       Go to Calendar & Scheduling > Events > Copy Event

•       Pick the event you want to copy from the list

•       Enter the number of copies needed

•       Choose whether to copy all timeslots

•       Name the copied event(s)

•       Enter dates for the new event(s)

•       Tap Copy Event

•       Your copied event(s) are now live

Edit Event

Calendar & Scheduling > Events > Edit Event > Edit fields > Save

•       Event Name: Edit the event name

•       Event Categories: Edit the event category

•       E-Ticket: Edit the e-ticket for this event

•       Ticket: Edit the printed ticket design

•       Upsell: Pick products to upsell during checkout

•       Scan Start: Minutes before the event that scanning starts

•       Multi Contacts: Capture customer data per order or per ticket

•       Event Description: Edit the event description

•       Times and Pricing: Edit the time or price of the event

•       Edit Ticket Settings: Edit the settings cog (see Special Ticket Settings)

•       Selection Text: Replace "event time" with custom text

•       Deactivate: Deactivate or reactivate the event

•       Order Limits: Maximum tickets allowed per order

•       Contact Limit: Maximum tickets allowed per customer

•       Drag and Drop Arrows: Reorder tickets using the arrow icons

•       Edit Event Image: Tap the current image > select a new file (max 20MB). Larger images load more slowly.

•       Selection Type: Choose how event times display: Dropdown shows times in a dropdown list; Buttons shows times as buttons

Edit Event Capacity

•       Go to Calendar & Scheduling > Events > select the event

•       Tap Edit Times & Prices > pick the date

•       Edit capacities per section

•       Capacity must exceed held and sold seats

•       Tap Save

Pre-Sale Section Releases

Within Ticket Settings you will find three pre-sale options:

•       Disable Sale: Set to "Yes" to activate pre-sale mode. Customers can see the event but cannot buy tickets.

•       Hide Price: Optionally hide ticket prices during the pre-sale period.

•       Alt Text: Display custom text in place of the purchase option.

Important: Disable Sale must be set to "Yes" for Hide Price and Alt Text to take effect.

For seated events, also make sure Seatmap Ticket Table Online is enabled under Settings. This is required to display seat-specific information correctly during pre-sale.

Custom styling: Go to Admin > [Website settings] to set a custom Alt Text colour and choose the Alt Text style (Bold, Italic, Normal, or Bold & Italic).

Add Extra Charges

Calendar & Scheduling > Events > Edit Event > Edit Prices > Extra Charges

You can add four types of extra charge: delivery fees, taxes, per item fees and per transaction fees.

Add delivery types and fees

•       Every event must have at least one delivery option

•       Tap Add Delivery

•       Enter the delivery name and price (e.g. post, courier)

•       Tap the cog icon to set the options below > Save

•       Sales Source: Set the sales channels

•       Fixed or % fees: Tap the $/% icon to toggle

•       Send E-Ticket: Choose whether to also send an e-ticket

•       Address Required Online: Choose whether address entry is required

•       Define Tickets and Sections: Set which items this applies to

Add taxes

•       Tap Add Tax

•       Enter the tax name and rate

•       Tap the cog > set the items the tax applies to

•       Specify whether tax is inside or outside the item price

Add per item or per transaction fees

•       Tap Add Item Fee or Add Transaction Fee

•       Enter the fee name and rate

•       Tap the cog > set the items the fee applies to

•       Specify whether the fee is inside or outside the item price

Edit an existing extra charge: Go to the event > Dynamic Pricing and follow the steps below.

Edit Prices (Dynamic Pricing)

•       Go to Calendar & Scheduling > Events > select the event

•       Tap Dynamic Pricing

•       Pick Item Prices, Item Fees or Delivery Fees

Update item price

•       Tap Update Item Price

•       Tap the timeslot to edit > tap Confirm

•       All existing tickets and prices are shown

•       Enter new names and prices > tap Update Ticket

•       Optional: Tap to enable or disable existing tickets

•       Optional: Tap the cog to edit ticket properties

•       To add a new ticket, enter the details > tap Add Ticket

•       "Update successful" shows when complete

•       Remember to add extra charges to any new tickets

Update item fees

•       Tap Update Item Fees

•       Tap the timeslot(s) to edit > tap Confirm

•       Enter new names and fees > tap Update

•       To add a new fee, enter the details > tap Add

•       Optional: Tap the cog to edit fee properties

•       To remove a fee, tap the cog > untick the ticket(s)

•       Existing item fees can't be edited. Remove the old fee and add a new one instead.

•       "Update successful" shows when complete

Update delivery fees

•       Tap Update Delivery Fees

•       Tap the timeslot(s) to edit > tap Confirm

•       Enter new names and fees > tap Update

•       To add a new delivery option, enter the details > tap Add

•       Optional: Tap the cog to edit properties

•       To remove a delivery option, tap the cog > untick the ticket(s)

•       Existing delivery fees can't be edited. Remove the old fee and add a new one instead.

•       "Update successful" shows when complete

Ticket and Seat Holds

Holds let you reserve seats or tickets (for example, for company members, press or house seats) so they can't be bought online.

Open holds for a seated event

•       Go to Calendar & Scheduling > Events > select the event

•       Go to Event Info > Edit Prices

•       Your seat map shows with all available seats

Add a seated hold

•       Tap New Hold > name your hold

•       Set a colour for this hold type

•       Tap Save Hold and repeat as needed

Assign seats to a hold

•       Select your seat(s) > tap Holds

•       Tap your hold type. The seat colour will change.

•       Held seats can be processed in the back office but cannot be bought online.

Remove seats from a hold

•       Select your seat(s) > tap Holds

•       Tap Remove Seat Hold

•       These seats are now available for sale

Copy holds to another event or event time

•       Tap Copy Holds

•       Pick the event times you want to copy the holds to

•       Note: any existing holds on those times will be overwritten

Sell or issue a ticket from a seated hold

•       Go to Sales & Payments > select the event

•       Select the seats you want to process (held seats show in their hold colour)

•       Process the order as normal

•       These seats are now allocated

Add a general admission (GA) hold

•       Select the event > Edit Prices

•       Tap the Held icon (pencil) > tap +

•       Enter the hold name, quantity and colour

•       Repeat as needed. These tickets are now held.

Edit a GA hold

•       Tap the Held icon (pencil)

•       Increase or reduce the hold quantity

•       Tap Save. The hold count is updated.

Sell tickets from a GA hold

•       Go to Sales & Payments > select the event > select the event time

•       Select the hold type you want to sell from

•       Enter the number of tickets required. The number available in the hold is shown.

•       Process the transaction as normal

•       The tickets are now sold and removed from the hold

Special Ticket Settings

Tap the settings cog on any ticket to access these options:

•       Order Min: Minimum order quantity (e.g. group ticket)

•       Order Max: Maximum order quantity (e.g. group ticket)

•       Daily Scans: Maximum scans allowed per day

•       Description: Set a ticket description (e.g. adults only)

•       Description Online: Choose whether the description is visible online

•       Dependency: Link two tickets (e.g. child requires adult)

•       Contact Tag: Purchaser requires a tag (e.g. "member")

•       Quantity: Maximum quantity available for sale

•       Start Date / End Date: Sales start and end dates

•       E-Tix: Set the e-ticket template

•       Printer-Tix: Set the printed ticket template

•       Sources: Define the sales channels allowed

•       Hidden: Make the ticket secret or hidden

•       Password: Purchaser requires a password

•       Ticket Tag: Assign this tag to any purchaser

Event Notes and Staff Assigned

•       Open the event

•       Go to the Event Notes section and enter any relevant information

•       Use the Staff Assigned dropdown to select the staff members linked to this event

The Staff Assigned dropdown pulls records from Staff & Payroll, so only active staff members added there will appear. Assigned staff will also show against the event in Scheduling.