3 | Email & Ticket Customisation

3 | Email & Ticket Customisation

Custom Confirmation Emails

Step 1 | Create Confirmation Template

1. Navigate to Ticketing > Tickets > Templates > Click “Add Confirmation Email Design”
2. Choose either GUI (Graphical User Interface) or HTML to create you template
 

3. Add any custom information you like on the template.
4. The following dynamic tags are available within the system.

Season Ticket Confirmation Emails 

If you wish to personalise the confirmation email received by a customer after purchasing a season ticket, you can do so by creating a confirmation email in Ticketing > Tickets > New Confirmation Email Template and then connecting it to your season via Admin > Settings > Confirmation Email Template > Save.



Please note that if an order will contain both single event and season tickets, the confirmation email that will be received by the customer will be the season ticket confirmation email.
 
Language Tags 

##order-confirmation##
##ordered-on##

Dynamic Tags

[cart_table] - shows a break out of the order - REQUIRED
[order_date] - shows the order date
[cart_id] - shows the order number
[ticket_button_url] - URL for link to tickets

To use the [ticket_button_url] you should wrap it in the <a></a> tags per the below example:

<a href='[ticket_button_url]' target='_blank'>View Your Tickets</a>

Step 2 | Apply Template

1. Navigate to Flowte Settings > Storefront
2. In the Confirmation Email Template dropdown >select your new  template > click Save Storefront Settings


Customization 

Given that Flowte allows you to combine multiple items in the same order, it is not practical to send multiple separate confirmation emails to customers for one order, so to avoid customer confusion, Flowte only allows one confirmation email template per order.

However the current confirmation emails do have some powerful “dynamic” customization options:

Firstly, you can have a different confirmation email for reservations. This can be defined in Admin > Settings > Reserved Email Template.
A reservation is when a customer has reserved tickets but not yet made payment. 

If you wish to allow your customers to make payment online for tickets which are revered just include this link in the reserved email template
Click HERE to pay now

Secondly the current email confirmation templates use “dynamic” tags and content. That content can be designed to be based on the what the fan actually purchased. For example you might choose to say "hi <first name> thanks for ordering <product type> here are your order details and information about other <product type> items that may be of interest to you." 
Here is the guide on how to do so: https://help.flowte.com/portal/en/kb/articles/email-tags 
And here is the guide on how to design and apply confirmation email templates
https://help.flowte.com/portal/en/kb/articles/custom-confirmation-email

Finally when someone receives their confirmation email, there is a link to their tickets which opens up their ticket template. This template can be changed at a very granular level (event/section/product type/product price band). In this way a customer who buys 1 adult ticket and 1 child ticket in the same order will both have a different ticket design. These designs can carry additional game day info or even targeted advertising to help increase spend per fan.
Here is the guide on customizing ticket designs https://help.flowte.com/portal/en/kb/articles/ticket-designs 

Ticket and Email Tags

Tags

When creating different types of templates, it is possible to add "tags" that when the template is used are replaced with the live data such as the name of the user or details about their purchase.  Below are the different tags depending on the usage.

Language Tags

This will allow for tags that will change to the user's language:

##confirmation##
##row##
##seat##
##name##
##ticket##
##voucher##
##type##
##section##
##issue##
##date##
##time##
##venue##
##price##
##tax##
##extra-charges##
##delivery##
##code##

Contact Ticket / Card Tags

[contact_full_name]
[contact_phone_number]
[address]
[contact_id]
[contact_barcode]
[custom_field_1]
[custom_field_2]
[custom_field_3]
[row]
[seat]
[venue_name]
[location_name]
[ticket_type_name]
[section_name]
[entrance_name]

Header Ticket Tags

[contact_full_name]
[contact_phone_number]
[address]
[confirmation_id]
[custom_field_1]
[custom_field_2]
[custom_field_3]

Receipt Ticket Tags

[payment]
[order_date]
[issue_date]
[payment_date]
[total]
[confirmation_id]
[currency]
[contact_full_name]
[contact_phone_number]
[custom_field_1]
[custom_field_2]
[custom_field_3]

General Ticket Tags

[currency]
[confirmation_id]
[issue_date]
[barcode]
[voucher_code]
[event_name]
[row]
[seat]
[venue_name]
[location_name]
[ticket_type_name]
[section_name]
[perf_day]
[perf_date]
[perf_time]
[contact_full_name]
[price]
[tax]
[booking_fee]
[delivery_fee]
[year]
[answer]
[logo]
[custom_field_1]
[custom_field_2]
[custom_field_3]

E-Ticket Tags

[row]
[seat]
[contact_full_name]
[contact_phone_number]
[ticket_type_name]
[section_name]
[perf_day]
[perf_date]
[perf_time]
[venue_name]
[location_name]
[entrance_name]
[currency]
[price]
[tax]
[booking_fee]
[delivery_fee]
[year]
[confirmation_id]
[event_name]
[answer]
[barcode]
[voucher_code]
[issue_date]
[address]
[total]
[payment]
[order_date]
[payment_date]
[logo]
[custom_field_1]
[custom_field_2]
[custom_field_3]

Confirmation Email Tags

[cart_id]
[currencySymbol]
[trans_id]
[user_fname]
[user_email]
[order_date]
[message]
[invoice_message]
[ticket_button]
[ticket_button_url]
[cart_table]
[cart_table_simplified]

Ticket Designs

How to add templates for Tickets Navigate to Ticketing > Tickets. You can choose to add either a printed ticket design, for tickets printed in the box office; or an E-Ticket design, for tickets sent by email.

Printable Tickets
To add a Ticket Design Click 'Add Ticket Design' in the top right corner. You will be presented with the following page.


Here you have options to set the size of the design and add any of the available tags to ticket designs.
It is essential that the size of your tickets is an exact match to your actual design. 
Failure to match these two together will result in blank tickets being printed or blank space being printed
To add a tag click on the dropdown menu 'Choose Tag', select the tag you wish to place on your ticket design and click 'Add Tag'. 
The tags have been grouped together into their relevant sections; values relevant to Tickets are grouped together, relevant to receipts are grouped together, etc.


The tag will appear on your ticket design, click and drag the tag to the desired location, you may then select another tag from the menu until the ticket is complete.
Clicking on a tag will give you the option to change Font / Font Size and give you the ability to add Custom Text.


At any time you can click 'Preview Ticket' to see a print preview of the ticket design as it will appear.

Adding Custom Images 
Navigate to Ticketing > Tickets
Click "Add Ticket Design". The following box will appear: 
Select Choose Tag > Custom Image 
Click the tag [custom_image]. The following options will appear: 


In the Image URL section, add the image URL you will like to add into your ticket design. 
You can also adjust the Height and Width of the image as you please. 
The image will appear on your ticket design, click and drag the image to the desired location, you may then select another image by clicking the Add Tag button. 
Once you are happy with the ticket. Click Save ticket. 

Contact Card


Use the Ticket Designer in exactly the same way as you would to make a custom printed ticket design.



Use the Values under 'Contact Value' to create your Contact Card.

Address Cards & Receipts
Use the Ticket Designer in exactly the same way as you would to make a custom printed ticket design.



Use the Values under 'Header Value' to create your Address Card.



Use the Values under 'Receipt Value' to create your Receipt Card.





E-Ticket
To Add an E-Ticket Template click 'Add E-Ticket Template'


Here you can use the HTML editor to create the perfect E-Ticket template for your organisation.
There are a number of tags that are available to add to the template you're creating.  For more information on the options see our guide:
Applying Ticket Layouts
Once you have created your different ticket layouts for Contact Card, Address Card, Receipts and Vouchers remember to associate them to your organisation by going to Flowte Settings