2 | Templates
Custom Confirmation Emails
Create Confirmation Template
1. Navigate to Ticketing > Tickets > Templates > Click “Add Confirmation Email Design”
2. Choose either GUI (Graphical User Interface) or HTML to create you template
3. Add any custom information you like on the template.
4. The following dynamic tags are available within the system.
Season Ticket Confirmation Emails
To personalise the confirmation email received by a customer after purchasing a season ticket, you can do so by creating a confirmation email in Ticketing > Tickets > New Confirmation Email Template and then connecting it to your season via Admin > Settings > Confirmation Email Template > Save.
Please note that if an order will contain both single booking and season tickets, the confirmation email that will be received by the customer will be the season ticket confirmation email.
Language Tags
##order-confirmation##
##ordered-on##
Dynamic Tags
[cart_table] - shows a break out of the order - REQUIRED
[order_date] - shows the order date
[cart_id] - shows the order number
[ticket_button_url] - URL for link to tickets
To use the [ticket_button_url] you should wrap it in the <a></a> tags per the below example:
<a href='[ticket_button_url]' target='_blank'>View Your Tickets</a>
Applying the Template
1. Navigate to Flowte Settings > Storefront
2. In the Confirmation Email Template dropdown >select your new template > click Save Storefront Settings
Customisation
Given that Flowte allows you to combine multiple items in the same order, it is not practical to send multiple separate confirmation emails to customers for one order, so to avoid customer confusion, Flowte only allows one confirmation email template per order and one season pack confirmation email template.
However the current confirmation emails do have some powerful “dynamic” customisation options:
Firstly, you can have a different confirmation email for reservations. This can be defined in Admin > Settings > Reserved Email Template.
A reservation is when a customer has reserved tickets but not yet made payment.
If you wish to allow your customers to make payment online for tickets which are revered just include this link in the reserved email template:
Secondly the current email confirmation templates use “dynamic” tags and content.
Here is the guide on how to do so: https://help.flowte.com/portal/en/kb/articles/email-tags
And here is the guide on how to design and apply confirmation email templates https://help.flowte.com/portal/en/kb/articles/custom-confirmation-email
And here is the guide on how to design and apply confirmation email templates https://help.flowte.com/portal/en/kb/articles/custom-confirmation-email
Finally when someone receives their confirmation email, there is a link to their tickets which opens up their ticket template. This template can be changed at a very granular level (booking/section/product type/product price band).
Here is the guide on customising ticket designs https://help.flowte.com/portal/en/kb/articles/ticket-designs
Ticket and Email Tags
Tags
When creating different types of templates, it is possible to add "tags" that when the template is used are replaced with the live data such as the name of the user or details about their purchase. Below are the different tags depending on the usage:
Language Tags
This will allow for tags that will change to the user's language:
##code## | ##section## |
##delivery## | ##type## |
##extra-charges## | ##voucher## |
##tax## | ##ticket## |
##price## | ##name## |
##venue## | ##seat## |
##time## | ##row## |
##date## | ##confirmation## |
##issue## |
Contact Ticket / Card Tags
[entrance_name] | [custom_field_1] |
[section_name] | [custom_field_2] |
[ticket_type_name] | [custom_field_3] |
[location_name] | [contact_barcode] |
[venue_name] | [contact_id] |
[seat] | [address] |
[row] | [contact_phone_number] |
[contact_full_name] | [event_category] |
Header Ticket Tags
[contact_full_name]
[contact_phone_number]
[address]
[confirmation_id]
[custom_field_1]
[custom_field_2]
[custom_field_3]
Receipt Ticket Tags
[payment] | [currency] | |
[order_date] | [contact_full_name] | |
[issue_date] | [contact_phone_number] | |
[payment_date] | [custom_field_1] | |
[total] | [custom_field_2] | |
| [confirmation_id] |
|
General Ticket Tags
[booking_name] | [confirmation_id] | [issue_date] |
[currency] | [perf_day] | [delivery_fee] |
[row] | [perf_date] | [year] |
[seat] | [perf_time] | [answer] |
[venue_name] | [contact_full_name] | [logo] |
[location_name] | [price] | [custom_field_1] |
[ticket_type_name] | [tax] | [custom_field_2] |
[section_name] | [booking_fee] | [custom_field_3] |
[barcode] | [voucher_code] |
E-Ticket Tags
[row] | [entrance_name] | [voucher_code] | |
[seat] | [currency] | [issue_date] | |
[contact_full_name] | [price] | [address] | |
[contact_phone_number] | [tax] | [total] | |
[ticket_type_name] | [booking_fee] | [payment] | |
[section_name] | [delivery_fee] | [order_date] | |
[perf_day] | [year] | [payment_date] | |
[perf_date] | [confirmation_id] | [logo] | |
[perf_time] | [booking_name] | [custom_field_1] | |
[venue_name] | [answer] | [custom_field_2] | |
[location_name] | [barcode] |
|
Confirmation Email Tags
[cart_id]
[currencySymbol]
[trans_id]
[user_name]
[user_email]
[order_date]
[message]
[invoice_message]
[ticket_button]
[ticket_button_url]
[cart_table]
[cart_table_simplified]
Ticket Designs
Navigate to Ticketing > Tickets.
You can choose to add either a printed ticket design, for tickets printed in the box office; or an E-Ticket design, for tickets sent by email.
Printable Tickets
To add a Ticket Design Click 'Add Ticket Design' in the top right corner. You will be presented with the following page.
It is essential that the size of your tickets is an exact match to your actual design.
Failure to match these two together will result in blank tickets being printed or blank space being printed
To add a tag click on the dropdown menu 'Choose Tag', select the tag you wish to place on your ticket design and click 'Add Tag'.
The tags have been grouped together into their relevant sections; values relevant to Tickets are grouped together, relevant to receipts are grouped together, etc.
The tag will appear on your ticket design.
Click and drag the tag to the desired location,
Repeat until the ticket is populated with all the needed info.
Clicking on a tag will give you the option to change Font / Font Size and give you the ability to add Custom Text:
Click 'Preview Ticket' to see a print preview of the ticket design as it will appear.
Adding Custom Images
Navigate to Ticketing > Tickets
Click "Add Ticket Design". The following box will appear:
Select Choose Tag > Custom Image
Click the tag [custom_image]. The following options will appear:
In the Image URL section, add the image URL.
The image will appear on your ticket design, click and drag the image to the desired location, you may then select another image by clicking the Add Tag button.
Once you are happy with the ticket. Click Save ticket.
Contact Cards
Use the Ticket Designer in exactly the same way as you would to make a custom printed ticket design.
Use the Values under 'Contact Value' to create your Contact Card.
Address Cards & Receipts
Use the Ticket Designer in exactly the same way as you would to make a custom printed ticket design.
Use the Values under 'Header Value' to create your Address Card.
Use the Values under 'Receipt Value' to create your Receipt Card.
E-Tickets
To Add an E-Ticket Template click 'Add E-Ticket Template'
Here you can use the HTML editor to create the perfect E-Ticket template for your organisation.
There are a number of tags that are available to add to the template you're creating. For more information on the options see our guide:
Once you have created your different ticket layouts for Contact Card, Address Card, Receipts and Vouchers remember to associate them to your organisation by going to Admin > Settings: