6 | Client Implementation Checklist

6 | Client Implementation Checklist

Implementation Tasklist for client

On this page
1 | INTERNET CONNECTION
2 | APPLICATION ACCESS
3 | EMAIL TEMPLATE
4 | EVENT / GAME INFORMATION
5 | CUSTOMER DATA
6 | WEBSITE ACCESS
7 | HARDWARE & PC CONFIGURATION (REQUIRED FOR TRAINING)
8 | FINANCE CONFIGURATION
9 | APPROVE SEAT MAPS (RESERVED ONLY)

1 | INTERNET CONNECTION
Flowte Sport needs a suitably fast internet connection to perform at its best. The easiest way to check your connection is to do the two tests detailed below.
Please note: you should test in all areas where you will be using the application - eg. ticket
office; every scanning location; remote offices etc.
Minimum requirements: 30Mbps download and 5Mbps upload.
SPEED TEST
2. Click “Go” button
3. Click the link icon next to share
4. Paste and email the link to info@flowtesport.com
5. Repeat steps 1-4 for all areas where you will be using the application
WEBSITE TEST
2. Enter the url web.flowtesport.com and click “Start Test”
3. Once the test is run and you see the results click the “Share Result” button
4. Click the “Email” button and send the email to: info@flowtesport.com
5. Repeat steps 1-4 for all areas where you will be using the application

2 | APPLICATION ACCESS
Flowte Sport requires a number of sites be accessible from all computers.
You will need to check the following sites on all computers that will use Flowte Sport and confirm
there are no issues / warning messages.
1. https://www.stimare.net/drivers/ (PRINTER DRIVERS)
2. https://help.flowte.com/ (ONLINE SUPPORT)
Please send an email to info@flowtesport.com to confirm that you have had no issues accessing
any of the above sites.

3 | EMAIL TEMPLATE
If you have any internal marketing templates, please send them to info@flowtesport.com.
The best format for us to receive these in is HTML, you can usually export them from your current
system or copy the source code (HTML)

4 | EVENT / GAME INFORMATION
Flowte Sport will be delivered with your events pre built.
Please provide the event details for one of your current events in order that we can build a
template for building all of your future events.
1. Create a file listing these details for the event / game
2. List the price per section
3. List the booking fees for each ticket
4. List delivery options and prices (print at home, collection etc)
5. List which entrance must be used for each section (eg section A must enter via turnstile 7)
6. List your ticket types (eg Adult, Child, Student)
7. List your price per ticket
8. Send completed file(s) to info@flowtesport.com

5 | CUSTOMER DATA
To import your existing customer data please follow the “Flowte Customer Import Guide”
Please note: we recommend you use this opportunity to cleanse your data, standardise case and
remove duplicate records.
1. Download the import file
2. Complete the form with your customer data
3. Leave unused columns blank. DO NOT DELETE THEM
4. Data can only be import if ISO 3166 compliant (see document)
5. Send completed file to info@flowtesport.com

6 | WEBSITE ACCESS
Flowte Sport will ensure your website is mobile optimised and has clear ‘call to action’ buttons for
the purchase of tickets; packages; vouchers and donations.
1. Please email info@flowtesport.com with login details to your website / CMS so that we may
implement the above changes on your behalf

7 | HARDWARE & PC CONFIGURATION (REQUIRED FOR TRAINING)
TRAINING ROOM (NOT APPLICABLE IF USING ONLINE TRAINING)
1. Training room free from distractions booked
2. Space for all participants and presenter
3. Projector / Screen / Room with HDMI port
4. Blinds / Curtains available to block excessive light source & glare
5. WiFi access is available (30mbps upload / 5mbps download)
6. Please email info@flowtesport.com with WiFi password and training room location
TICKET OFFICE
1. Set up your ticket printer (& tickets) on Chrome using this tutorial:
2. Any computer that will use the system must be configured using our configuration guide:
ACCESS CONTROL
1. Confirm all scanning devices can access internet
2. Confirm all devices are fully charged
4. Please email info@flowtesport.com with WiFi password(s) used for scanning devices

8 | FINANCE CONFIGURATION
BANK INFORMATION
We require your account information in order to be able to deposit your ticket sales to your
account. Please provide the following information via email to info@flowtesport.com
1. IBAN (International Bank Account Number)
2. BIC / SWIFT (Bank International Code)
3. Account Name
4. Currency
TAXES
Please provide us with the relevant tax rates and names within your jurisdiction via email to

9 | APPROVE SEAT MAPS (RESERVED ONLY)
Your seat map is being created by our "MapCrawler system"
This generates an electronic clickable seat map.
Our graphics team will email you:
1. A proof of your map for approval
On receipt of our emails you must complete the following ASAP.
Please note: failing to respond promptly may delay your launch date
1. Discuss internally with your team
2. If any changes required please mark up and send detailed list of the changes
3. Two people must sign every page for sign off
4. Return changes / signed documents via email reply
Please note: Approvals must be made by the client’s nominated Project Sponsor/Lead to avoid
any ambiguities and unnecessary iterations.
Any subsequent changes to a seat map once live will incur a 50% fee of the original cost.