Onboarding Tasklist for franchisee
On this page
1 | INTERNET CONNECTION
2 | APPLICATION ACCESS
3 | EMAIL TEMPLATE
4 | BOOKING / GAME INFORMATION
5 | CUSTOMER DATA
6 | WEBSITE ACCESS
7 | HARDWARE & PC CONFIGURATION (REQUIRED FOR TRAINING)
8 | FINANCE CONFIGURATION
9 | APPROVE SEAT MAPS (RESERVED ONLY)
1 | INTERNET CONNECTION
Flowte needs a suitably fast internet connection to perform at its best. The easiest way to check your connection is to do the two tests detailed below.
Please note: you should test in all areas where you will be using the application - eg. ticket
office; every scanning location; remote offices etc.
Minimum requirements: 30Mbps download and 5Mbps upload.
SPEED TEST
2. Click “Go” button
3. Click the link icon next to share
5. Repeat steps 1-4 for all areas where you will be using the application
WEBSITE TEST
2. Enter the url web.flowtesport.com and click “Start Test”
3. Once the test is run and you see the results click the “Share Result” button
5. Repeat steps 1-4 for all areas where you will be using the application
2 | APPLICATION ACCESS
Flowte Sport requires a number of sites be accessible from all computers.
You will need to check the following sites on all computers that will use Flowte Sport and confirm
there are no issues / warning messages.
Please send an email to info@flowte.com to confirm that you have had no issues accessing
any of the above sites.
3 | EMAIL TEMPLATE
If you have any internal marketing templates, please send them to info@flowte.com.
The best format for us to receive these in is HTML, you can usually export them from your current
system or copy the source code (HTML)
4 | WEBSITE ACCESS
Flowte Sport will ensure your website is mobile optimised and has clear ‘call to action’ buttons for
the purchase of tickets; packages; vouchers and donations.
implement the above changes on your behalf
7 | HARDWARE & PC CONFIGURATION (REQUIRED FOR TRAINING)
TRAINING ROOM (NOT APPLICABLE IF USING ONLINE TRAINING)
1. Training room free from distractions booked
2. Space for all participants and presenter
3. Projector / Screen / Room with HDMI port
4. Blinds / Curtains available to block excessive light source & glare
5. WiFi access is available (30mbps upload / 5mbps download)
TICKET OFFICE
1. Set up your ticket printer (& tickets) on Chrome using this tutorial:
2. Any computer that will use the system must be configured using our configuration guide:
ACCESS CONTROL
1. Confirm all scanning devices can access internet
2. Confirm all devices are fully charged
8 | FINANCE CONFIGURATION
BANK INFORMATION
We require your account information in order to be able to deposit your ticket sales to your
1. IBAN (International Bank Account Number)
2. BIC / SWIFT (Bank International Code)
3. Account Name
4. Currency
TAXES
Please provide us with the relevant tax rates and names within your jurisdiction via email to
9 | APPROVE SEAT MAPS (RESERVED ONLY)
Your seat map is being created by our "MapCrawler system"
This generates an electronic clickable seat map.
Our graphics team will email you:
1. A proof of your map for approval
On receipt of our emails you must complete the following ASAP.
Please note: failing to respond promptly may delay your launch date
1. Discuss internally with your team
2. If any changes required please mark up and send detailed list of the changes
3. Two people must sign every page for sign off
4. Return changes / signed documents via email reply
Please note: Approvals must be made by the client’s nominated Project Sponsor/Lead to avoid
any ambiguities and unnecessary iterations.
Any subsequent changes to a seat map once live will incur a 50% fee of the original cost.