3 | Websites

3 | Websites

Website Design Settings                                                                         

Customize the online storefront
CRM >Integrations > Website.

Images
The recommended format is PNG.


  • Upload Logo - Upload your organization's logo.
  • Background Image - background image for the storefront

Website Settings

General settings
  • Header Height - Set the header bar height. 
  • Header Colour - Set the colour of the header bar  
  • Logo URL - Redirection URL on your logo
  • Font Type - Font you would like to use.
  • Button Size - Set the size of the buttons
  • Font Colour - Font's colour used in the headings.
  • Background Colour - For the storefront
  • Background Image - For the storefront.
Remember to 'Save Website Settings' 

Sales Settings
  • Item Button Primary - colour of the buttons used online
  • Item Button Secondary - 'on hover' colour of the buttons. 
  • Cart Button Primary - Colour of the Cart Button.
  • Cart Button Secondary Colour - 'on hover' colour.

Website Sales Flow & Website Layout                                                   

Customize the online storefront flow
Admin > settings > Storefront Settings Section



Toggle Switches & Options


Named toggle switches: In this section, you can make the following changes using the named toggle switches:
Booking Switches: Set if bookings should be available via online, via back office or both
Product Switches: Set if products are available via online, via back office or both
Package Switches: Set if packages/ season tickets are available via online, via back office or both
Booking Description Switches: Set if booking descriptions are available via online, via back office or both
Booking Description Mobile Roll Up: Minimise booking descriptions on mobile devices 
Auto Print: Set if a ticket should print automatically or by user prompt after completion of an order
Seatmap ticket table: Configure if a table of ticket types should be shown below seating charts
Marketing Question online: Specify if customers are asked a marketing question while purchasing 
Storefront item date online: Turn on / off the button showing the button showing the booking date
Storefront Segmentation Online: Hides / shows the buttons filtering bookings, products & packages 
Seatmap Legend: This switch turns on/off the chart of prices for either the back office or online flow as needed
Storefront item location online: This toggles on or off the name of the store
Storefront list view: This switch makes the list view the default, if set to no then the default will be the “tiles view”
Password tickets online: This switch turns on off the password input box online 
Customisable URLs: To customize your storefront URL, create a support case via the help icon > click cases

Custom Field Options

Navigate to Admin > Settings > Storefront Settings Section

Custom Field 1,2 & 3: You can add up to 3 custom fields here & define if they should be available via online, back
office or both. You can also specify if the custom field should be shown in the contacts contact record or only against their individual order records. This is what will happen if this is set to no and is the default setting.

Custom Date: Add a custom date field here & define if it should be available via online, via back office
or both. This will display a formatted date input box in the purchase flow. This is commonly used to collect the date of birth, season ticket renewal date or other useful date information which you need to save about your patrons. You can also specify if the custom date field should be shown in the contacts contact record or solely against their 
individual order records. This is what will happen if this is set to no and is the default setting

Custom Date & Time: Add a custom date and time fields here & define if it should be available via
online, via back office, or both. This will display a formatted date and time input box and time input box in the purchase flow. This is commonly used to collect the date of birth, season ticket renewal date or other useful date information which you need to save about your patrons. You can also specify if the custom date and time field should be shown in the contacts contact record or solely against their individual order records. This is he dfault setting when set to no

Linking your website to Flowte

Get your booking, package or product URL

Getting Booking URLS

Storefront > E-Commerce > Bookings > Select a booking
You will see these buttons at the top of the page.
When you click on these, a new page will open. 

Booking URL:
Link to your booking.  
Location URL:
Link to your venue. Display bookings at this venue.
Storefront URL:
Link to the storefront.
Categories URL:
Show a list of bookings grouped by their tag.
Season Ticket / Package URL:
Ticketing > seasons > tap "View" to get URL

Configuring your purchase flows & required fields                                                           

Change the flow for your team and/or your customers
1. Admin > Settings. 



Back Office: 
This will affect only sales done in the back office storefront
Online: 
This will affect only sales online but not for mobiles
Mobile: 
This will affect sales online but only for mobile devices

Types of flow:

Section Table: 
All sections shown by default in one table.
Better for bookinhs with fewer ticket types.
Helpful when buying tickets from multiple sections. 


Section Buttons: 
Each section display its own button. 
Recommended for bookings with more than one section. 
Helpful to avoid displaying a very long list of ticket types.

 
Section Dropdown:
Sections are selected from a dropdown menu.
Helpful to avoid displaying a very long list of sections ticket.

Policies & Terms of Service
To edit, go to Admin > Settings.
You can set all the options outlined below.
These settings are all applied organisation wide


Refund Policy, Privacy Policy, & Terms of Service: 
Enter your policies in the relevant input boxes.

Customer Question / Order Note -
Optional question displayed when the user is asked for their contact information.  
Can be viewed and reported on via analytics > detail report
Turn on the "answer" filter in the column visibility section

Custom Online Marketing "opt in" Questions 
The marketing opt-in question can be customized
The default question will be used if blank.
Edit the contact's record under "marketing opt in"



IFrames with Flowte 

I-frames were disabled on the 1st January 2020. 
You must link directly to Flowte Online Websites.