1 | Products & Services
Navigate to E-Commerce > Products > Add Product
Location Information
Select the location your product will be held in.
Add Products / Services
Enter the name of the product you are adding.
You should avoid using the special characters < or > or , or . or ' or " or / which can be interpreted differently
by different browsers. Your product name should not exceed 30 characters.
You can upload a product image should your product name exceed 30 characters to emphasise the name of your product. Next insert additional information for yourself and your patrons.
Product Categories - To add a category, click the green 'Yes' button and enter the tag you wish to associate with this product and your customers.
Using tags allows you utilise Flowte's powerful automation features for list building and reporting.
You can create loyalty schemes, promotions, and specific marketing campaigns based on these tags.
Product Description - Insert your product description. You may use plain text, copy and paste, or HTML for your product description. To enable HTML please click on 'Source' in the text editor.
Price Information
Here you can add variations of your product
Option Name - Set the name of the variation e.g. "Large" or "Away Jersey
Option Price - Set the price for this specific variatio
Option Quantity - Set the current quantity / stock of this variation of the tim
Optional Per Option (click on the blue cog wheel to open)
Min - Minimum amount required to purchase this option per order
Max - Maximum amount allowed to purchase this option per order
Max Scans - Related to products to be scanned
Max Scans per Day - Related to products to be scanned
Option Description - Custom additional description that will display online
Sales Settings
Show Description Online - Show the description during online sale
Hidden Option - Don't display the option except if via direct url to product
Available Online - Item is available to buy online
Available Back Office - Item is available to sell by back office operator
Option Sales Start Date - Define a date that the item will not be available to purchase until after
Option Sales End Date - Define a date that the item will only be available to purchase before
Option Tags - Used for reporting and allowing for special offers
Option Design - If you want to define a unique emailed "receipt" for an item
Option Print Design - If you want to define a unique printed "receipt" for an item
Extra Product Charges
Delivery Fees
You must add at least one delivery option for your product tickets. To add an option click 'On' and then 'Add Delivery' to add an option and cost.
Clicking the blue cogwheel icon allows you to fine tune availability of delivery options.
Sales Settings
Available Online - Tickets available for purchase online
Available Back Office - Tickets available for purchase back office
Send E-Receipts - If checked product receipts will be send by email otherwise they will only be printable from the transaction Info page.
Address Required Online - This will force an address to be taken when a customer purchases one of the selected tickets in the online storefront.
Venue Section - Here you can choose to restrict delivery options by venue section. This is especially useful for VIP sections or Seated Products.
Ticket Type - Choose delivery method by type of ticket. You may wish to restrict the delivery of certain tickets, for example limited offers might have to be collected from the box office.
To add a second delivery option click the green 'Add Delivery' button, you may add as many delivery options as you need.
Taxable Product
Click 'On' to add a tax charge to your product.
Tax - Select the tax you wish to add from the drop-down menu. You may create and edit taxes in Settings > Accounts
To learn more about Account Settings
CLICK HERE
Inside/Outside Charge - Select as required. Your selection here will be reflected in the reports generated about this product.
Area - If your product venue has different sections you may choose to apply different taxes to different areas.
Product Options - You can choose to apply taxes based upon product options here.
Add Tax - To add another type of tax click 'Add Tax' again and use the cog wheel to configure it as before. You may add as many different tax charges as you require
Item Fees
An item fee is added to each ticket in a transaction. You may add an item fee by clicking the green 'Yes' button.
Fee Name - The name you wish to give the fee.
Fee Value - The value of the fee.
Inside / Outside Charge - Select from this dropdown menu as required. Your selection here will be reflected in the reports generated about this product.
Click the blue cogwheel to further customise the fee.
Sales Source - Choose if you would like to charge the item fee Online, in the Back Office, or both.
Area - If your product venue has different sections you may choose to apply different item fees to different areas.
Ticket Type - Choose the product option you wish to apply the item fee to.
Add Fee - To add another item fee click 'Add Fee' again and use the cog wheel to configure it as before. You may add as many different item fees as you require.
This can either be a set amount or a percentage, click on the currency symbol to change it to percentage
Adding an product to your Website
On the Product Info page you will see a section called product URL’s. This gives you the link for your newly created online store pages. You can use the product url to directly sell the product from your website or use your Organisation URL to link to all of the products and products that your organisation has for sale all listed together on one page.
You could use the Product Category URL to create specific pages by category on your website. For example you could have a page for all clothing products or all printed products.
How to Edit an Existing Product / Product Options
1 | To edit existing product details such as Name; Image; Description; etc. go to Manage Products and select the appropriate product and edit the fields on the screen and click Save
2 | To edit an option, you can select an option to edit on the right of the screen under "Option Pricing"
3 | When complete, click the "Save" button in the top right of the screen.
4 | If you want to disable a product, you can click "Deactivate" or "Activate" if you want to make it available again.
Upselling Products
Upselling is when merchants encourage customers to purchase upgrades or add-ons
Cross-selling: is when merchants sell an additional service or product to an existing customer.
Add an Upsell
Navigate to Storefront > E-Commerce > Products > Your Product
1. Go to the Product Info page
2. Click on the "Choose Events/Products To Upsell" dropdown
3. Multi-select events and products to offer
4. Click "Confirm" and then "Save"
View an Upsell
Online
Back Office
Images for Products
Navigate to Storefront > E-Commerce > Products > Select Product
1. When you select the product, you will be in the "Product Info" section. Here you will see the currently set image (or the placeholder if none is set)
2. When you place your cursor over the image the display will change to indicate you can click
3. When you click on the arrow icon it will ask you which image file to upload, select the file you want to upload
There is a file size limit of 20mb. Keep in mind, the larger the image the longer it will take for your customers browsers to display it depending on multiple factors so it is advised to limit the dimensions and size of the image to give you the best combination of quality to speed.
4. A loading bar will appear when you select your file, once complete the image will change. At times it may appear blank in some browsers but if you reopen the product image it will display correctly
5. You're finished, you should now see the new image in the back office and online
Stock Control QR
This new feature allows you to generate and print out barcode labels which you can attach to your merchandise.
This hugely enhances the FLOWTE point of sale experience. When a customer presents a merchandise item for purchase you can simply scan it with your tethered scanner and it will be automatically added to your cart.
To get the bar codes simply view the code on > Storefront E-Commerce > Products > Edit Product page
To scan in a merchandise QR code scan it on the point of sale screen with your tethered scanner